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Terms of Use

Last Updated: 27.05.2026

These Terms of Service (these "Terms") apply to your access to and use of (i) the website operated by VLADIMIR DEMCHENKOV PR OVČA, a company registered in the Republic of Serbia ("Vox2Text", "we", "our", or "us"), and all associated web pages and resources (the "Site"), (ii) our Telegram bot identified as @vox2text_bot (the "Bot"), (iii) our Telegram mini application embedded within Telegram (the "Mini App"), (iv) any application programming interfaces we may make available (the "APIs"), and (v) our online services accessible through any of the foregoing (collectively with the Site, the Bot, the Mini App, and the APIs, the "Services").

BY ACCESSING OR USING THE SERVICES, INCLUDING BY CREATING AN ACCOUNT, SUBMITTING ANY AUDIO TO THE BOT, OPENING THE MINI APP, OR PAYING FOR A SUBSCRIPTION, YOU AGREE TO BE BOUND BY THESE TERMS AND BY OUR PRIVACY POLICY, WHICH IS INCORPORATED INTO THESE TERMS BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.

1. Supplemental and Updated Terms

(a) Supplemental Terms

We may indicate that different or additional terms, conditions, guidelines, policies, or rules apply in relation to some of our Services (the "Supplemental Terms"). If the Supplemental Terms apply to the Services you are using, you are required to read them, and they will become part of your agreement with us. The Supplemental Terms will control over any conflicting or inconsistent provisions in these Terms.

(b) Updated Terms

We may make changes to these Terms, including any Supplemental Terms, at any time. The "Last Updated" date above indicates when these Terms were last changed. If we make future changes, we may provide you with notice of the changes, such as by sending an email, providing a notice through the Services, or updating the date at the top of these Terms. Unless we state otherwise in our notice, the amended Terms will be effective immediately upon posting, and your continued use of the Services after we provide notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must immediately stop using the Services and may close your account.

2. Eligibility and Authority

(a) Age

You must be at least sixteen (16) years of age to access or use the Services. By accessing or using the Services, you represent and warrant that you are at least sixteen (16) years of age. If you are a parent or legal guardian and you believe that a child under the age of sixteen is using our Services without your consent, please contact us at legal@vox2text.com so that we may take appropriate action.

(b) Entity Representation

When we say "you," "your," or "yourself," we mean you as an individual or the legal entity exercising rights under these Terms through you. If you use the Services on behalf of another person or entity, (i) all references to "you" throughout these Terms will include, and these Terms will be binding on, that person or entity, (ii) you represent and warrant that you are authorized to accept these Terms on that person's or entity's behalf, and (iii) in the event you violate these Terms, that person or entity agrees to be responsible to us.

(c) Geographic Restrictions

The Services are operated from Serbia and the European Union and are not intended for use in any jurisdiction where such use would be contrary to applicable law or regulation. You are responsible for compliance with all local laws applicable to your access to and use of the Services.

3. Your Information

You may provide certain information to Vox2Text in connection with your access to or use of the Services, or we may otherwise collect certain information about you when you access or use the Services. You will ensure that any information you provide to Vox2Text in connection with the Services is accurate, and you will update any such information as needed to ensure it remains accurate. You agree to receive emails, in-Service notifications, and other types of communication from Vox2Text via the Services using the contact information you provide.

For information about how we collect, use, share, and otherwise process information about you, please see our Privacy Policy. If you are an organization, company, legal entity, or authorized user acting on behalf of such entity, these Terms incorporate by reference Vox2Text's Data Processing Addendum ("DPA"), which is available upon written request to legal@vox2text.com.

4. Accounts

You access the Services through your Telegram account, which serves as your identity within the Services. By using the Services, you must:

  • (a) not share or permit any other person to use your Telegram credentials or your account within the Services;
  • (b) promptly update any information contained in your account if it changes;
  • (c) maintain the security of your Telegram account, including by following the security recommendations published by Telegram; and
  • (d) promptly notify us at legal@vox2text.com if you discover or reasonably suspect that someone has accessed your account without your permission.

You are solely responsible for all activity that occurs through your account, whether or not you authorized such activity. We reserve the right, in our sole discretion, to suspend, restrict, or terminate your access to the Services if we determine that you have breached these Terms.

5. User Content

(a) User Content

The Services allow you to submit, generate, store, and access certain content, including, without limitation, audio files, voice messages, transcripts (delivered through the Bot and accessible in the Mini App), summaries, action items, and translations (each generated within the Mini App at your request), speaker-separation labels (where requested by you), exported files in formats including AI-ready text and PDF (.pdf), prompts, and other materials (collectively, "User Content").

When you submit an audio file or voice message to the Bot, that audio file constitutes your User Content. When the Services produce a transcript, summary, action item list, or translation derived from your audio, the resulting text also constitutes your User Content.

(b) License You Grant Us

Except for the license you grant below, as between you and Vox2Text, you retain all rights in and to your User Content, excluding any portion of the Services included in your User Content.

You hereby grant Vox2Text a nonexclusive, royalty-free, worldwide, fully paid, and sublicensable (through multiple tiers) license to host, store, transmit, transcribe, process, transform, reproduce, modify, adapt, translate, and otherwise use your User Content solely for the purposes of (i) providing, operating, and maintaining the Services, (ii) transmitting your audio to our transcription Sub-Processor for the sole purpose of generating a transcript, and (iii) complying with applicable law.

(c) License Limitations and Data Use

The license granted in Section 5(b) is limited as follows:

  • (i) the license terminates upon deletion of the applicable User Content, subject to a soft-delete period of thirty (30) days and a backup overwrite cycle not exceeding fourteen (14) days thereafter, after which the User Content shall be irretrievably removed from our active and backup systems, except as required by applicable law;
  • (ii) Vox2Text will not use your User Content to train, retrain, fine-tune, or otherwise improve any artificial intelligence model, whether owned by Vox2Text or any third party. We contractually require our Sub-Processors not to use your User Content for the training of their own or any third-party models, save as expressly permitted in their published policies in force at the time of processing;
  • (iii) we will not store your original audio files beyond the time strictly necessary to generate the corresponding transcript. Audio files are deleted from our systems immediately upon successful transcription, as further described in our Privacy Policy; and
  • (iv) you acknowledge and agree, however, that Vox2Text may derive aggregated, de-identified usage and statistical data from your interactions with the Services (excluding the textual content of your User Content) and use such derived data for its internal business purposes, including analyzing and improving the Services.

(d) Consents and Third-Party Rights

If your User Content is from or features any person other than yourself, you represent and warrant that you have obtained that person's lawful consent before submitting the content to the Services. See Section 6 for further detail regarding your sole responsibility for recordings.

(e) Feedback

You may voluntarily post, submit, or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials, or other information about Vox2Text or the Services (collectively, "Feedback"). You agree that we may use such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you, including to develop or improve products or services in Vox2Text's sole discretion. Vox2Text will exclusively own all works or improvements based on any Feedback. You agree that Vox2Text may treat Feedback as nonconfidential.

6. Recordings; Your Sole Responsibility

THIS SECTION IS MATERIAL TO THESE TERMS. BY USING THE SERVICES, YOU EXPRESSLY ACKNOWLEDGE AND AGREE TO THE TERMS SET FORTH IN THIS SECTION 6.

(a) Vox2Text Does Not Record

Vox2Text does not initiate, capture, host, or otherwise produce any audio recording. The Services do not include any meeting bot, conferencing integration, calendar listener, or automated joining mechanism for any third-party conferencing platform. All audio submitted to the Services has been recorded by you or by a third party prior to being transmitted to the Bot. The Services act solely as a recipient and transcription processor for audio that you choose to submit.

(b) Your Representations and Warranties

You represent, warrant, and covenant to Vox2Text that, with respect to each item of User Content you submit to the Services:

  • (i) you have the lawful right to record, possess, transmit, and process the audio under all applicable laws, including, without limitation, laws of the jurisdiction in which the audio was recorded and laws applicable to each participant whose voice appears in the audio;
  • (ii) you have obtained all consents required by applicable law from each individual whose voice, image, or personal data appears in the audio, including, where applicable, two-party or all-party recording consent under the laws of certain U.S. states, the European Union, and other jurisdictions;
  • (iii) you have provided all required notices to such individuals concerning the recording, including any notices required under data protection laws applicable to such individuals;
  • (iv) the audio does not, and the transcript and other AI Outputs (as defined in Section 10) derived therefrom will not, violate any contract, confidentiality obligation, intellectual property right, privacy right, publicity right, or other right of any person; and
  • (v) the audio does not contain protected health information (as defined under any applicable health information privacy law) unless you have entered into a separate written data processing or business associate agreement with Vox2Text expressly addressing such information.

(c) No Verification by Vox2Text

Vox2Text is not a party to your recordings, has no ability to verify the circumstances under which you obtained the audio, and is under no obligation to inquire into whether you have obtained the consents required under Section 6(b). Vox2Text expressly disclaims any responsibility for verifying compliance with applicable recording consent laws.

(d) Indemnity for Recording-Related Claims

You agree that any third-party claim, demand, dispute, regulatory inquiry, administrative proceeding, or judicial action arising out of or relating to (i) your failure to obtain any consent required under Section 6(b), (ii) your alleged violation of any applicable recording, wiretapping, eavesdropping, or surveillance law, or (iii) any privacy or publicity right of any participant in audio submitted by you, falls within the indemnification obligations set forth in Section 13.

7. Prohibited Conduct and Content

(a) Prohibited Conduct

In addition to the other restrictions in these Terms, you will not, and will not aid or encourage any third party to, do any of the following in connection with the Services:

  • Violate any applicable law, contract, intellectual property right, or other third-party right, or commit a tort;
  • Engage in any harassing, threatening, intimidating, predatory, defamatory, or stalking conduct;
  • Use or attempt to use another user's account or information without authorization from that user and Vox2Text;
  • Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity;
  • Sell, resell, sublicense, distribute, lease, or rent the Services to any third party;
  • Incorporate the Services into your own product or service on a "stand-alone basis," whereby the Services would constitute the primary value of your product or service;
  • Copy, reproduce, distribute, publicly perform, or publicly display all or any portion of the Services, except as expressly permitted by us or our licensors;
  • Conduct security or vulnerability tests of the Services without our prior written consent;
  • Modify the Services, remove any proprietary rights notices or markings, or otherwise prepare derivative works based upon the Services;
  • Use the Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Services or that could damage, disable, overburden, or impair the functioning of the Services in any manner;
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of any aspect of the Services, or bypass or circumvent measures employed to prevent or limit access to any part of the Services;
  • Use any data mining, robots, scrapers, or similar data gathering or extraction methods designed to extract data from the Services;
  • Develop or use any applications or software that interact with the Services other than via interfaces and methods we expressly authorize in writing;
  • Send, distribute, or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes through the Services; or
  • Use the Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms.

(b) Prohibited Content

You may not submit, post, store, or share any User Content for which you do not have all the rights necessary to grant us the license described in Section 5(b). You may not submit any User Content that:

  • Is unlawful, libelous, defamatory, obscene, pornographic, indecent, harassing, threatening, violent, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, or derogatory of any ethnic, racial, gender, or religious group;
  • Constitutes, encourages, or provides instructions for a criminal offense, a violation of the rights of any party, or a violation of these Terms;
  • Infringes any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any party;
  • Contains any private or personal information of a third party without that third party's lawful consent;
  • Contains any viruses, corrupted data, or other malicious, invasive, harmful, disruptive, or destructive files or content;
  • In our sole judgment, is objectionable, restricts or inhibits any other person from using or enjoying the Services, or may expose Vox2Text or any third party to liability of any nature; or
  • Contains links to content that would violate any of the above restrictions if the linked content were User Content.

(c) Protected Health Information

You may not create, post, store, transmit, or share through the Services any User Content that includes or constitutes "protected health information," as defined under the U.S. Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and the regulations promulgated thereunder, or any analogous category of regulated health information under any applicable health information privacy law of any other jurisdiction, unless you have entered into a separate written Business Associate Agreement ("BAA") with Vox2Text expressly addressing such information. Upon mutual execution of a BAA, the BAA will be incorporated by reference into and subject to these Terms. If you are interested in entering into a BAA with Vox2Text, please contact us at legal@vox2text.com with details about your organization and intended use case.

(d) Enforcement

We may enforce these Terms, including this Section 7, at our sole discretion. Our election not to enforce these Terms in some instances does not waive our right to enforce them in other instances. This Section 7 does not create any right or private right of action on the part of any third party, nor any reasonable expectation that the Services will be free of conduct or content that is prohibited by these Terms. We do not review all User Content and expressly disclaim any duty to monitor or review User Content. Although we have no obligation to screen, edit, or monitor User Content, we may, in our sole discretion: (i) delete or remove User Content, or refuse to process any User Content, at any time and for any reason with or without notice; (ii) terminate or suspend your access to all or part of the Services, temporarily or permanently, if your conduct or User Content is reasonably likely, in our sole determination, to violate these Terms; and (iii) cooperate fully with any law enforcement authority or court order requesting or directing us to disclose the identity or other information of any user.

8. Billing, Payment, and Subscriptions

(a) Payment Processor

All fees payable under these Terms are processed by Paddle.com Inc. or its affiliates ("Paddle"), acting as our Merchant of Record. By submitting payment information, you (i) represent and warrant that you have the right to use such payment information and that all information provided is accurate and complete, (ii) authorize Paddle to charge your payment method for all charges incurred by you under these Terms, including applicable taxes, and (iii) acknowledge that your purchase is also subject to Paddle's terms and privacy policy, available at paddle.com/legal. Vox2Text does not directly receive, see, or store your payment card details (whether full or partial).

(b) Plans, Features, and Fees

We offer the Services on a free plan and one or more paid plans. The features available on each plan, the included usage allotments (such as minutes of audio processing and number of translations per applicable period), the retention period for User Content, and the applicable fees are described within the Services and on our pricing page at the time of your registration or purchase, and may be updated from time to time. Material changes affecting your current plan or fees will be communicated to you in accordance with Section 8(e).

(c) Recurring Subscriptions

Paid subscriptions are continuous Recurring Subscriptions (each, a "Recurring Subscription"), and you authorize Vox2Text, through Paddle, to charge your payment method the then-current Subscription Fee (i) when you initially enroll and (ii) at the beginning of each subsequent Subscription Period until you cancel.

You must cancel your Recurring Subscription at least twenty-four (24) hours before the end of the current Subscription Period to avoid being charged for the next Subscription Period, except where applicable consumer law provides otherwise.

(d) Promotional Offers

We may, at our sole discretion, offer trial periods or discounted initial rates (each, a "Promotional Offer"). The specific terms of any Promotional Offer will be provided in the marketing materials describing the particular offer or at registration. Upon the end of any promotional period, your Recurring Subscription will automatically renew at the then-current Subscription Fee unless you have cancelled before the end of the promotional period.

(e) Prices and Taxes

All prices shown in the Services are exclusive of any applicable value added tax, sales tax, or similar tax, which will be calculated and charged by Paddle in accordance with applicable law. We may change prices at any time. We will provide notice of price changes affecting your current plan at least fourteen (14) days in advance through the Services or by email.

(f) Refunds and Service-Side Errors

EXCEPT AS EXPRESSLY REQUIRED BY APPLICABLE NON-WAIVABLE LAW (INCLUDING, WHERE APPLICABLE, THE FOURTEEN-DAY RIGHT OF WITHDRAWAL UNDER EUROPEAN UNION CONSUMER PROTECTION LAW), ALL FEES PAID UNDER THESE TERMS ARE NON-REFUNDABLE. WITHOUT LIMITING THE FOREGOING, UNUSED USAGE ALLOTMENTS OR FEATURES IN A GIVEN SUBSCRIPTION PERIOD ARE NON-REFUNDABLE AND DO NOT ROLL OVER TO ANY SUBSEQUENT PERIOD.

If a transcription fails to complete due to a verified defect in the Services on Vox2Text's side, the usage consumed by the failed transcription will not count against your usage allotment for the period.

9. Ownership; Limited License

(a) Vox2Text Property

The Services, including all software, code, designs, text, graphics, user interfaces, trademarks, and other content (other than User Content), and all intellectual property rights therein, are and will remain the exclusive property of Vox2Text and its licensors. Nothing in these Terms transfers to you any ownership or other proprietary interest in the Services, except for the limited license expressly granted in Section 9(b).

(b) License to You

Subject to your compliance with these Terms, Vox2Text grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Services for your personal or internal business purposes during the term of these Terms.

10. AI Services

(a) Description

Certain components of the Services use artificial intelligence and machine learning technologies, including third-party large language models and speech-recognition models, to generate transcripts (delivered through the Bot and accessible in the Mini App), summaries, action items, and translations (each generated within the Mini App at your request), and, where requested by you, speaker-separation labels and exported files (including in AI-ready text and PDF formats), in each case from your User Content (collectively, "AI Outputs").

(b) AI Outputs Are Probabilistic

You acknowledge and agree that AI Outputs are produced by probabilistic models and may, without limitation, (i) contain factual inaccuracies, omissions, mistranscriptions, mistranslations, or misattributions; (ii) reflect biases inherent in training data; (iii) generate content that is offensive, false, misleading, or otherwise inappropriate; or (iv) be similar or identical to outputs produced for other users. AI Outputs are not guaranteed to be unique, accurate, complete, current, or fit for any particular purpose, and AI Outputs must not be relied upon for any decision having legal, medical, financial, safety-critical, or other material consequences without independent human verification.

(c) No Professional Advice

AI Outputs do not constitute, and must not be treated as, professional advice of any kind, including, without limitation, legal, medical, accounting, tax, investment, or therapeutic advice.

(d) No Training on User Content

As further described in Section 5(c)(ii), Vox2Text does not use your User Content to train, retrain, fine-tune, or otherwise improve any artificial intelligence model.

11. Third-Party Services and Sub-Processors

(a) Categories of Sub-Processors

To provide the Services, Vox2Text engages Sub-Processors in the following categories:

  • (i) a transcription provider (currently OpenAI, OpCo, LLC), which receives audio files submitted by you for the sole purpose of generating a text transcript;
  • (ii) a Merchant of Record for payment processing and tax remittance (currently Paddle.com Inc.), which handles all payment card data on our behalf;
  • (iii) a hosting provider located within the European Economic Area, in the Republic of Estonia, which stores transcripts, other User Content, account metadata, and log data; and
  • (iv) such other Sub-Processors as Vox2Text may engage from time to time.

A current and complete list of our Sub-Processors, together with notice of any additions or replacements, is available at vox2text.com/sub-processors (the "Sub-Processors Page"). We will provide at least fourteen (14) days' prior notice of any new Sub-Processor or replacement of an existing Sub-Processor via the Sub-Processors Page and, where required by applicable law, by email.

(b) Telegram Platform

The Services are delivered through the Telegram messaging platform, operated by Telegram FZ-LLC ("Telegram"). Telegram is the communication channel through which you interact with the Bot and the Mini App. Vox2Text does not engage Telegram as a Sub-Processor and does not control how Telegram processes data on its platform. Your use of Telegram is governed by Telegram's own terms of service and privacy policy, available at telegram.org. Information you exchange with Vox2Text through Telegram is transmitted via Telegram's infrastructure before reaching our Services.

(c) Third-Party Terms

Your use of any third-party service in connection with the Services is governed by the terms and privacy policies of the relevant third-party provider. Vox2Text is not responsible or liable for any third-party service, and your dealings with any third-party provider are solely between you and such provider.

12. Trademarks

"Vox2Text," the Vox2Text logo, and any other Vox2Text product or service names, logos, or slogans that may appear on the Services are trademarks of Vox2Text and may not be copied, imitated, or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names, and company names or logos mentioned in the Services are the property of their respective owners.

13. Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless Vox2Text and its officers, directors, employees, contractors, agents, licensors, and Sub-Processors (collectively, the "Vox2Text Parties") from and against any and all claims, demands, actions, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • (a) your access to or use of the Services;
  • (b) your User Content, including any allegation that your User Content infringes, misappropriates, or violates any third-party right;
  • (c) your breach of any representation, warranty, covenant, or obligation under these Terms, including, without limitation, the representations and warranties set forth in Section 6 (Recordings; Your Sole Responsibility);
  • (d) any claim by any participant in any recording you submit to the Services that you failed to obtain the consents required by applicable law; or
  • (e) your violation of any applicable law or regulation, including any applicable recording, wiretapping, eavesdropping, surveillance, privacy, or data protection law.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such matter.

14. Beta Features

From time to time, we may make available certain features of the Services that we identify as alpha, beta, pilot, preview, evaluation, or otherwise as not generally available ("Beta Features"). Beta Features are provided "AS IS" without any warranty of any kind and may be modified, suspended, or discontinued by Vox2Text at any time without notice. Your use of Beta Features is at your sole risk. Notwithstanding anything to the contrary in these Terms, Vox2Text will have no liability arising out of or in connection with any Beta Features.

15. Disclaimers

THE SERVICES, INCLUDING ALL AI OUTPUTS AND ANY OTHER CONTENT MADE AVAILABLE THROUGH THE SERVICES, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VOX2TEXT AND ITS LICENSORS AND SUB-PROCESSORS EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, VOX2TEXT DOES NOT WARRANT THAT (A) THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) ANY DEFECTS IN THE SERVICES WILL BE CORRECTED; (C) THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) AI OUTPUTS WILL BE ACCURATE, COMPLETE, RELIABLE, OR APPROPRIATE FOR ANY PARTICULAR PURPOSE; OR (E) ANY THIRD-PARTY SERVICE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES IS TO STOP USING THE SERVICES AND CLOSE YOUR ACCOUNT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

(A) IN NO EVENT WILL ANY VOX2TEXT PARTY BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT VOX2TEXT WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(B) THE AGGREGATE LIABILITY OF ALL VOX2TEXT PARTIES, IN THE AGGREGATE, FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WILL NOT EXCEED THE GREATER OF (I) THE TOTAL AMOUNT PAID BY YOU TO VOX2TEXT FOR THE SERVICES IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED UNITED STATES DOLLARS (USD $100).

(C) THE LIMITATIONS SET FORTH IN THIS SECTION 16 WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

(D) SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY APPLICABLE LAW. IN SUCH JURISDICTIONS, THE LIABILITY OF THE VOX2TEXT PARTIES IS LIMITED TO THE SMALLEST AMOUNT PERMITTED BY APPLICABLE LAW.

(E) NOTHING IN THIS SECTION 16 SHALL LIMIT OR EXCLUDE ANY LIABILITY OF ANY VOX2TEXT PARTY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE MANDATORY LAW, INCLUDING, WITHOUT LIMITATION, LIABILITY FOR GROSS NEGLIGENCE, FRAUD, OR WILFUL MISCONDUCT, OR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE.

17. Release

To the fullest extent permitted by applicable law, you hereby release, waive, and forever discharge the Vox2Text Parties from any and all claims, demands, losses, damages, rights, and causes of action of every kind and nature, whether known or unknown, suspected or unsuspected, that arise out of or relate to (a) any act or omission of any other user of the Services, including, without limitation, any participant in any recording you submit to the Services, or (b) any dispute between you and any third party concerning your use of the Services.

18. Dispute Resolution; Mandatory Pre-Litigation Negotiation

(a) Informal Resolution

Before initiating any judicial proceeding arising out of or relating to these Terms or the Services, you and Vox2Text agree to attempt in good faith to resolve the dispute through informal negotiation for a period of at least thirty (30) days. To initiate informal resolution, you must send a written notice describing the dispute, the relief sought, and your contact information to legal@vox2text.com.

(b) Judicial Resolution

If the dispute is not resolved through informal negotiation within thirty (30) days, either party may bring the dispute before the competent courts identified in Section 19(b). The parties expressly waive any objection to the personal jurisdiction or venue of such courts.

(c) No Class or Collective Actions

To the fullest extent permitted by applicable law, you and Vox2Text agree that any dispute will be resolved on an individual basis only, and not as a class action, collective action, mass action, or other representative proceeding.

(d) Statute of Limitations

To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms or the Services must be brought within one (1) year after the cause of action accrues. Otherwise, such claim is permanently barred.

19. Governing Law and Venue

(a) Governing Law

These Terms, and any non-contractual obligations arising out of or in connection with these Terms, are governed by, and will be construed in accordance with, the laws of the Republic of Serbia, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

(b) Venue

The competent courts of Ovča, Serbia will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, subject only to any mandatory consumer protection law of your country of residence that grants you a non-waivable right to bring proceedings in the courts of your residence.

(c) Non-Waivable Consumer Rights

Nothing in these Terms limits or excludes any non-waivable right or remedy that you have under the consumer protection law of your country of residence. To the extent any provision of these Terms is inconsistent with such non-waivable rights, the non-waivable rights will prevail solely as to you.

20. Modifying and Terminating Our Services

(a) Modifications

We reserve the right to modify, suspend, or discontinue any portion of the Services at any time, with or without notice, in our sole discretion. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

(b) Termination by You

You may terminate these Terms at any time by ceasing all use of the Services and closing your account. Account closure may be initiated through the Mini App settings or by written request to legal@vox2text.com.

(c) Termination by Vox2Text

We may suspend or terminate your access to the Services, in whole or in part, at any time, with or without notice, including, without limitation, if (i) you breach these Terms, (ii) we are required to do so by applicable law or by a competent governmental authority, (iii) continued provision of the Services to you would expose us to material legal or reputational risk, or (iv) we elect to discontinue the Services generally.

(d) Effect of Termination

Upon termination of these Terms for any reason: (i) your right to access and use the Services will immediately cease; (ii) Vox2Text will commence the soft-delete and backup-overwrite cycle described in Section 5(c)(i) and in our Privacy Policy; and (iii) any provisions of these Terms that by their nature should survive termination will survive, including, without limitation, Sections 5(c), 5(e), 6(b), 6(d), 9, 12, 13, 15, 16, 17, 18, 19, 21, 22, and 23.

21. Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way be affected or impaired.

22. Export Control

You may not access, download, use, or export the Services in violation of any applicable export control or sanctions law of any jurisdiction, including, without limitation, the export control and sanctions laws of the European Union and the Republic of Serbia. You represent and warrant that you are not located in, or a national or resident of, any country subject to a comprehensive trade embargo by any of the foregoing jurisdictions, and that you are not identified on any government-maintained list of restricted parties.

23. Other Terms

(a) Entire Agreement

These Terms, together with the Privacy Policy and any Supplemental Terms, constitute the entire agreement between you and Vox2Text concerning the Services and supersede all prior or contemporaneous agreements, representations, and understandings, whether written or oral.

(b) No Waiver

No failure or delay by Vox2Text in exercising any right, power, or remedy under these Terms will operate as a waiver of such right, power, or remedy, nor will any single or partial exercise preclude any other or further exercise.

(c) Assignment

You may not assign or transfer these Terms, or any of your rights or obligations under these Terms, without our prior written consent. We may assign these Terms, in whole or in part, to any affiliate, successor in interest, or acquirer of all or substantially all of our business or assets, without your consent and without notice.

(d) Force Majeure

Vox2Text will not be liable for any failure or delay in performance under these Terms caused by any event beyond its reasonable control, including, without limitation, acts of God, war, terrorism, civil unrest, government action, labor dispute, telecommunications or internet outage, third-party service provider failure, pandemic, epidemic, fire, flood, earthquake, or other natural disaster.

(e) Notices

We may give notices to you by email to the address associated with your account, by posting in the Services, or by any other reasonable means. You may give notices to us in writing at legal@vox2text.com or by postal mail to VLADIMIR DEMCHENKOV PR OVČA, PRVOG MAJA 39, 11000, Ovča, Srbija.

(f) Relationship of the Parties

You and Vox2Text are independent contractors, and these Terms do not create any partnership, joint venture, employment, agency, or fiduciary relationship between you and Vox2Text.

(g) Headings

The headings used in these Terms are for convenience of reference only and will not affect the interpretation of these Terms.

(h) Contact

Vox2Text legal and privacy contact: legal@vox2text.com General support: support@vox2text.com

VLADIMIR DEMCHENKOV PR OVČA PRVOG MAJA 39, 11000, Ovča, Srbija MB 67662636